A small team allows you to focus on the method without being overwhelmed by the demands of communication with a large team. Start small (2–4 people, in addition to yourself), especially if it is your first blueprint. The first step of service blueprinting is finding this support team, which, if it stays engaged and informed, will ensure project and outcome buy-in. As with any large initiative, it is vital to establish a core team of allies that will support the initiative and advocate for the process, from research to artifact creation. Establish a crossfunctional core team of 2–4 allies. Here are some steps that can help mitigate these issues:ġ.
Problem: Finding Allies and Setting Expectations
This article summarizes their responses to the question What are the biggest frustrations with creating and using service blueprints? and provides strategies for addressing these difficulties. In a recent survey of UX practitioners, we asked 97 practitioners about their experience with service blueprinting.
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